USUAL QUESTIONS
FROM OUR PATIENTS
- Due to undergoing major surgery, I’m unable to visit a collection center for my test. What alternative options are available for getting it done?
- How can I ensure that the phlebotomist can successfully draw a sample from my challenging veins?
- How can I ensure that my samples won’t get mixed up in the laboratory?
- How quickly can you send someone to collect a sample?
- What is the reason for Hum Lab repeating patient sample tests?
- What is the turnaround time for Hum Lab’s Home Sampling service?
- What do I need to bring for my test?
- What services do you provide on WhatsApp ?
- Why can’t I view my Reports Online?
- Who should I contact regarding reports related issues?
- I cannot afford some of your expensive tests. Can I get a discount?
If you cannot visit your nearest collection center, then you may avail Hum Lab free home sample collection service. To request home sample collection, please call our 24/7 Customer Service Number 0304-7700017
- Phlebotomists at all our centers are professionally trained for the blood sampling process and only after locating your veins properly they draw the sample.
- The Accuvein (Vein Finder Machine) service is available at our Lahore Head Office from 09:00 AM to 06:00 PM.
We are using latest barcode system to label and identify patient samples therefore chances of sample getting mixed are next to none.
It depends on the availability of the phlebotomists in your area.
At Hum Lab, we prioritize the quality and accuracy of our tests. If our lab team or doctors have any concerns regarding the sample’s quality or quantity, or if they question the test results, they may request a new sample to ensure precision. Repeated tests incur no additional charges, and if a patient declines to provide another sample, we refund the testing fee.
We offer a home sampling from 08 AM to 11 PM
No specific documents are required for routine tests or regular checkup. However, if you have a doctor’s prescription for tests then you need to bring it.
The patient can send their prescription to confirm charges or test protocols. Patients can schedule a home sampling appointment. Patients can access their reports through WhatsApp. Please message your query at 0304-7700017
possible cause of this can be any pending dues. Please pay your dues at any Hum Lab branch in order to be able to view your results online or get a copy of it from our branch. If that is not the case you can call our helpline.
you can contact our helpline 0304-7700017
Yes, we do offer discounts as financial assistance for non-affording customers.
FREQUENTLY ASKED QUESTIONS
- How can I view my report online?
Please visit below link https://humlab.com.pk/reporting/ Kindly use the Patient ID and Lab number received through sms.
Hum Lab is one of the leading labs in Pakistan. The mission of Hum Lab is to achieve accurate results on time. Hum lab operates 24 hours a day 365 days every year.
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